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Bookings

Once you have successfully booked online you will receive a confirmation of your booking and payment on the screen. Once paid, an email confirmation will be sent if you have provided a valid email address. It would be advisable to take a printout or evidence of your payment when arriving for your booking to speed up administration. An invoice will be supplied upon completion of the work. There may be additional costs to what you paid on line if additional work has been undertaken and this must be settled on the day/time of collection of the vehicle. Booked work is valid for the vehicle booked only and cannot be transferred. All bookings are subject to stock availability. Where the product or service booked is not available we reserve the right to suggest alternative, suitable products as a substitute.

Pricing and Promotions

To guarantee any price quoted on this website, the booking must be made and paid for online via this website. If a booking is made directly with the garage, either by telephone or in person, prices may differ. Prices include VAT unless otherwise stated. All prices, products and service content are subject to change without prior notification.

Regarding Interim and Full Services, an upgrade charge is applicable to all vehicles requiring special or fully synthetic oils. If the 'Synthetic Oil Upgrade' product is not selected at the time of booking, the charge will be applied at the garage.

Combined service and MOT packages are considered as promotion offers as the price of the MOT/Service is reduced to give the package price so any other discounts cannot be used in conjunction with this promotion.

Any MOT discounted promotion is from the VOSA fee of £54.85. The customer is liable to pay the discounted price plus any other extra costs needed to pass the test due to MOT failure. The discount only applies to class 4 vehicles as determined by VOSA (see www.vosa.gov.uk) and excludes all other forms of transport including large vans, motorbikes, motor homes and three wheeled vehicles. We do not MOT motorbikes or three-wheeled vehicles in any garage.

MOT Retest

If your vehicle fails an MOT test, then it must be repaired and retested prior to a valid certificate being issued, in accordance with VOSA guidelines:-

Where a vehicle fails the MOT and is left with the testing station to repair no retest fee is chargeable.
If the vehicle fails on a range of items detailed on the VOSA website and is taken away to be repaired and returned by the end of the following working day a retest is required but no fee is chargeable.
If the vehicle is removed from the garage and presented back within 10 working days then a retest needs be undertaken for which a fee is charged equal to half of the initial VOSA MOT test fee charged.
In all other cases a full MOT test is required and will be charged at the prevailing rate.
If your vehicle fails a retest then the vehicle will have to have a full MOT test when presented again.

Car Servicing

European Union legislation changed the way cars may be serviced and repaired and gives motorists a lot more freedom in their decision as to who should look after their cars. Motorists can use our garages to service their cars without invalidating the manufacturer's warranty. We can carry out normal maintenance, servicing and repairs during a vehicle's warranty period without invalidating the vehicle assembler's warranty conditions with two provisos:

1. That the Service is carried out in accordance with the Vehicle Assembler's servicing schedules and is recorded as such. When carrying out normal maintenance and repair services we use systems to follow ICME schedules and customers can be assured that they are using vehicle assembler's schedules when specified.

2. That the parts used are either 'original spare parts' or 'matching quality parts' and are recorded as such. All parts used by us are manufactured to Original Equipment (OE) quality.

If your vehicle fails the MOT test and you wish to appeal against it you should ask the MOT testing station for a VT17 form. If your appeal is successful the fee or part of it will be returned, but you should not have your vehicle repaired before the appeal is considered as any change may affect the outcome of the appeal.

Parts and labour guarantee

All parts supplied and fitted to cars are guaranteed for 12 months or 6 months for commercial vehicles whilst the vehicle remains in ownership of the bill payer. Excluded from this guarantee are any damaged parts and costs incurred due to negligence, purposes of racing or riding of the clutch.

Refund and Cancellation policy

We have the right to cancel bookings or change any booking date. At any point until we actually carry out work on your vehicle we may decline to supply an item or service to you. If we decline to supply an item or service to you and you have already paid for it, we will give you a full refund of any amount already paid for that item in accordance with our refund policy. Refunds must be refunded to the original payment card provided for the original transaction. If you decide to cancel within 24 hours of the works being carried out, we will give you a full credit note of any amount already paid for that item in accordance with our refund policy.

Online Dispute Resolution

Should you have any concerns regarding our service, please contact us at contact@kensautos.co.uk. For more information on the Online Dispute Resolution, please visit http://ec.europa.eu/consumers/odr